Insurance & Practice Policies

Being "out-of-network" means that Natural Balance Wellness Medical Center does not have a contract with any insurance company. This allows us to spend more time with patients, offer a wider range of services, and make clinical decisions based solely on what is best for you—without insurance company restrictions. Many patients find that their out-of-network benefits still provide partial reimbursement for our services.

Please note: Our billing is based on complexity and clinical decision-making (relative value), not time spent. Visit fees reflect the level of medical complexity involved in your care.

Our clinic accepts personal checks, credit cards, and cash for all products and services. However, we encourage the use of personal checks as our preferred form of payment for larger purchases by charging a 4% credit card fee for in-home hyperbaric chamber rentals, or products offered through our office at nearly wholesale prices: home water filtration systems, infra-red saunas, hyperbaric chambers, treadmill oxygen systems, etc.

We are often a pass-through entity for large products and your credit card company charges us between 3 to 5.8% for every credit card purchase. Without this additional fee for certain products, we would have to increase our prices.

While Natural Balance is out of network for all insurance, and we don't bill your insurance directly, we will provide you with a superbill for every encounter. A superbill is a detailed receipt that includes standard CPT and ICD-10 diagnosis codes that you can submit to your insurance company for potential reimbursement according to your out-of-network benefits. We recommend contacting your insurance provider to understand your specific out-of-network coverage.

We require a conditionally refundable deposit to schedule your individual or bundled appointments with our clinic. As long as you notify us at least 3 business days before your scheduled appointment, you are welcome to reschedule or the deposit will be fully refunded, as per your preference.

However, if you cancel or reschedule your appointment within 3 business days of your appointment, with the exception of a "true emergency," road closure, or some other extreme circumstance, your deposit will be forfeited.

Understanding how our clinic operates is imperative to our mutual success. Our protocols can sometimes be complex and require motivation on your part to implement. Our advice is to learn as much as you can during our early group patient education sessions and problem-solving visits and have confidence that, together, we will be successful.

We are a project-based Precision Medicine clinic, which means that our team tackles imbalances and problems in a logical order, using genetic susceptibilities and diagnostics as our guide. The average patient works closely with us for 1 to 3 years.

We understand that comprehensive testing can represent a significant investment. To make our diagnostic services more accessible, we offer easy-pay programs that allow you to spread the cost of testing over multiple payments. Please speak with our front office staff about available payment plan options for laboratory testing and diagnostic services.

Natural Balance Wellness Medical Center offers a curated selection of professional-grade supplements and health products through our office and online store. These products are carefully selected by our clinical team for quality, potency, and effectiveness. While we recommend specific supplements as part of your treatment plan, you are never required to purchase them from our office. Visit our online store for more information.

Supplements purchased from our clinic or online store are returnable within 30 days from the original date of purchase (with a receipt) provided there are at least 4 months until the printed expiration date. For safety reasons, we are unable to refund opened or temperature-sensitive products (for example, refrigerated probiotics).

For non-urgent questions or brief follow-ups, you may email our clinical team through our patient portal. Please note that email communication is not appropriate for urgent medical concerns or emergencies. Our team strives to respond to patient emails within 1–2 business days. For urgent matters, please call our office directly at (734) 929-2696.

We require at least 72 hours (3 business days) notice for cancellations or rescheduling. Late cancellations (less than 72 hours notice) or no-shows may result in a cancellation fee. This fee is assessed in order to cover the cost of the clinician and support employees specifically there to serve you. We do not overbook appointments and are not a high-volume center able to absorb the cost of missed appointments. We understand that emergencies arise, and we will work with you on a case-by-case basis. To cancel or reschedule, please call our office at (734) 929-2696 during business hours.

As a small, specialized clinic, we are able to provide highly personalized care and extended appointment times. However, this also means our availability may be limited. We encourage patients to schedule appointments in advance and to communicate openly with our team about their scheduling needs. We do our best to accommodate all patients while maintaining the quality of care that defines our practice. We are not able to address legal, disability, or insurance concerns. This does not mean we will not assist you in any way we can.